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Delivery · returns · warranty

Delivery, returns & warranty — plain and simple

Small studio, simple rules. Everything on this page also applies to kits, blank packs and class materials bought at the counter. If something isn't covered here, just WhatsApp Jessica and ask.

Parcel route from Ipoh across the South China Sea to Borneo

Delivery rates

What shipping costs

One flat fee per order, no matter how many lures. Rates are the same whether you buy one spoon or a full tray.

Delivery rates
DestinationFeeFree fromTypical transit
Peninsular MalaysiaRM 8RM 150approx. 2–4 working days
Sabah, Sarawak & LabuanRM 15RM 250approx. 4–7 working days
Self-pickup, Ipoh studioFreeAny orderUsually ready same day
Singapore & BruneiQuoted per orderNot applicableConfirmed when quoting

We use a mainstream national courier for Peninsular parcels and a courier with a strong East Malaysia network for Borneo. Both give you a tracking number, which we WhatsApp to you on the day of dispatch. Orders confirmed by 15:00 Tuesday to Saturday ship the next working day; anything confirmed on Sunday or Monday goes out on Tuesday.

Every hook point is capped with a silicone sleeve and each lure sits in its own recycled paper sleeve inside a rigid box, so nothing arrives tangled or with a hook through the cardboard.

Returns

Changed your mind? Seven days

Send back any unused item in its original packaging within 7 days of receiving it, and we refund the item price once it reaches us. Return postage is on you unless we sent the wrong item or it arrived damaged, in which case we cover it and send the right one first.

  • WhatsApp your order number and a photo of the item.
  • We reply with the return address and confirm the refund amount.
  • Refunds go back via the same method within 3 working days of receipt.

Not returnable: lures that have been fished, repainted or modified; custom-colour orders; opened plastisol or paints from DIY kits; and class deposits (those follow the class reschedule policy instead).

Handmade means small variations in colour, grain and weight of up to about half a gram. That's not a defect, but if a lure is clearly off from the photo, tell us and we'll sort it out.

Warranty & servicing

Built to be fixed, not thrown away

Every hard lure has a 30-day build warranty from the day you receive it. After that, our repair menu keeps it fishing for years.

30-day build warranty

Covers a pulled through-wire, a loose or cracked lip and a split body from normal fishing. We repair or replace, your choice.

Repaint, RM 12

Strip, repaint in any colour from our chart and re-epoxy. Ready in about ten days. Works on our lures and most other wooden lures.

Barbless swap, RM 6

We replace trebles with barbless singles for catch & release fishing. Free when bundled with a repaint.

Re-lip, RM 8

New polycarbonate lip, re-set and tuned in our tank so the lure swims straight again.

FAQ

Questions we get every week

How much is delivery to Sabah or Sarawak?

RM 15 flat to Sabah, Sarawak and Labuan, free for orders from RM 250. Parcels usually arrive in about 4–7 working days after dispatch, depending on the town and the courier's schedule.

Why are your lures cheaper than other handmade lures?

We sell straight from our own bench, so there's no importer or distributor margin. We use local jelutong, buy hooks and wire in bulk, and paint in batches. The savings go into the price rather than into packaging and advertising.

Do you offer cash on delivery?

No. We confirm your order on WhatsApp first, then send a DuitNow QR or FPX link. For self-pickup you can pay cash or card at the counter.

Can I return a lure I've already fished with?

Returns are for unused items in original packaging within 7 days of receipt. Fished lures are covered by our 30-day build warranty instead, which handles problems like a pulled wire or a loose lip.

A toman chewed the paint off. What now?

That's a good sign the lure works. Send or drop it in for a repaint at RM 12 per lure. We strip, repaint in the same or a new colour and re-epoxy. It takes about ten days.

How long do pre-order lures take?

Usually 7–10 days. We carve and paint in batches and the epoxy needs a full cure before packing. We WhatsApp you a photo when your lure is on the drying rack.

Can I collect my order and pay at the studio?

Yes. Choose self-pickup in your WhatsApp message. We'll tell you when it's packed. Collect during opening hours, Tuesday to Sunday 10:00–19:00, except Friday 12:30–14:45.

Do you ship outside Malaysia?

Mostly we ship within Malaysia. For Singapore and Brunei we can quote a courier fee on request; you're responsible for checking any import requirements on your side.

Got a spot in mind? Tell us. We'll match the lure.

WhatsApp a photo of your water, the species you're after and your budget. Lim or Nurul will reply with two or three options, usually the same day.